Refund & Cancellation Policy

1. Scope & Nature of Products

This Refund and Cancellation Policy applies to all applications, browser extensions (Seenify), email productivity tools (Broadmail), and future SaaS subscription plans published by Akash (codeguyakash) (D-U-N-S® 581743244, based in New Delhi, India).

Our products are categorized as digital goods and cloud-hosted SaaS tools. We are committed to straightforward, fair customer service.

2. Subscription Cancellation

When commercial paid subscriptions become active, subscribers maintain complete control over their recurring billing:

• Self-Service Cancellation: You may cancel recurring billing at any time through your customer billing dashboard or by emailing [email protected].
• Effective Date of Cancellation: Cancellation stops future automatic renewals. Your subscription remains active and accessible through the conclusion of your current paid billing cycle (monthly or annual).
• No Penalty Fees: There are no cancellation fees, penalty charges, or lock-in contracts.

3. Refund Eligibility & Considerations

Due to the immediate availability and operating infrastructure costs associated with cloud software and digital goods, our refund rules are as follows:

• Free Tiers & Open Previews: Current features of Seenify and Broadmail are provided at no charge during our public launch preview. No charges will be incurred without explicit opt-in to a paid tier.
• Initial Subscription Period (14-Day Window): When paid plans launch, first-time subscribers may request a full refund within 14 calendar days of their initial purchase if the software fails to perform as described or technical issues prevent reasonable usage that our support team cannot resolve.
• Subsequent Renewals:Recurring monthly or annual renewal charges are generally non-refundable once processed. It is the subscriber's responsibility to cancel prior to their renewal date. However, if an inadvertent renewal occurs and you notify us within 48 hours without having utilized high-volume sending or tracking credits, we review refund requests in good faith.
• Abuse & Policy Violations: Accounts terminated for violations of our Anti-Spam Policy, acceptable use terms, or fraudulent activity are strictly ineligible for refunds.

4. How to Submit a Refund Request

To request a refund, please send an email with the following details:

• Registered account email address
• Product name (Seenify or Broadmail)
• Transaction/Order ID from Dodo Payments
• Reason for your refund request

Send your request directly to:[email protected].Our team evaluates and responds to all requests within 2 business days. Approved refunds are credited back to the original payment method within 5 to 10 banking days.